1. Place your order: As soon as you place your order, our designers will start working their magic, transforming your beloved photos into a unique work of art.
   
2. Art preview (1-4 days): In just a few days, you'll receive a preview straight to your inbox. We won't move forward until you love it!
3. Unlimited Revisions: Your satisfaction is our priority. Request as many changes as you need until your design is perfect.
4. Production (1-3 days): Once approved, your order is produced locally and quickly prepared for the next steps.
5. Final Touch and Shipping: We carefully package your order for shipment. You will find the shipping details in our Shipping Policy.

Want it faster? Use our First In Line service to speed up the design process, and select Express or Priority shipping at checkout for faster delivery.

Design Visualization (1-4 days): After placing your order, you will receive a visualization directly to your inbox within 1-4 days.

Production (1-3 days): Once approved, production takes 1-3 days to complete.

Shipping (1-4 days): After production, your order is packed and shipped. Delivery typically takes 1-4 days, with faster options available at checkout.

Want it faster? Use our First In Line service to speed up the design process and select Express or Priority shipping for faster delivery.

All deadlines refer to working days.

Due to the handcrafted nature of our work, we do not offer previews before placing an order. However, we do offer unlimited revisions and ship only after you fully approve the design, ensuring it meets your expectations 100%.

Need help selecting the perfect photo? We're happy to help. Get in touch with us at contact@onedescuento.com

No, we design so much more! Our talented team has created custom artwork featuring couples, families, pets, cars, logos, landscapes, and more. If you have a special request, feel free to get in touch with us at contact@onedescuento.com – we're always excited to bring your unique vision to life.

If you are unsure whether your photo is suitable, please feel free to contact us at contact@onedescuento.com.
Here are our tips for getting the best results: Make sure the photo is well lit.

• Try to take the photo at your pet's eye level.
• Take a close-up to highlight your pet's unique features.
  Make sure the photo doesn't come out blurry.
• Avoid cropping important features (such as ears) out of the frame.

In addition, we have a specialized team that analyzes all the photos as soon as the orders are placed. If there is any problem with your
with your photo, we will immediately contact you by email.

Shipping times to the USA and Canada
-From US$2.99 ​​(estimated delivery: 2 to 4 business days)
-Starting at $13, priority shipping (estimated delivery: 2-3 business days)
-From US$25, express shipping (estimated delivery: 1 to 3 business days)
Shipping times to Spain and Portugal
-From $6.99 (Estimated delivery: 6-15 business days)

Depending on what you ordered, your order may arrive in separate packages. In most cases, though, all items will be packaged together.

We currently ship to the United States, Canada, Spain and Portugal.

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and others. We also accept PayPal payments. If you would like to pay in instalments, we also offer Klarna and Afterpay.

Our payments are processed in Euros and US Dollars.

Once an order has been placed, we are unable to modify or cancel it due to its custom nature. If for any reason you wish to cancel mid-way through, we offer partial refunds, deducting $25 for the design work already done. Please note that “first in line” and digital products are non-refundable. If your item arrives damaged, we will be happy to send you a replacement.

We offer unlimited revisions and a 100% satisfaction guarantee . We won't produce or ship anything until you fully approve the design. If you feel a different photo would look better, we can update the design for you. Our team is committed to making all necessary revisions so you are satisfied with the final result.

You can check the status of your order at orders.onedescuento.com

You can contact us by email at contact@onedescuento.com or on social media via Instagram or Facebook .

You will receive a response within a few hours. During busy periods (such as the Christmas shopping season), please allow 24-48 hours.